How long should I wait to respond after receiving a bad review?

Responding too quickly to a negative review will probably result in errors or mistakes in your message. On the other hand, if you wait too long to respond, the patient will likely think that you don’t care about hearing about their experience and fixing any issues. So it’s best to wait about 24-48 hours, as it will allow for an appropriate amount of time to respond with a carefully thought response.

Why do I have to comply with HIPAA laws when responding to negative reviews?

By law, dental practices are restricted from providing a response to a review that could expose a patient’s personal information. If you do reveal any personal information in your response, you could face up to a $50,000 fine for violating the Health Insurance Portability and Accountability Act (HIPAA).


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